Start by finding where the message stops
An empty inbox does not tell you which part needs attention. A test entry or submission log can help separate form completion from message delivery.
Visitors may not be submitting the form
If there is no entry for a test, first check whether the form can be completed and whether it gives useful feedback when something is missing or invalid.
A submitted message may not reach the intended person
If your test appears in saved entries or submission logs but no notification arrives, follow the notification and email path. A confirmation on the page does not prove that an email reached its destination.
Test the form as a visitor
Use the live form and check what happens both when someone completes it and when they need to correct an entry.
Ask only for what you need to respond
Keep requested fields to the information your business needs to reply. Review whether every field is necessary for that first response.
Try realistic details and error cases
Test with names that include punctuation and phone numbers in formats your customers use. Check a normal submission, required fields left empty, invalid entries, the validation messages and spam protection. Confirm a legitimate test can get through.
Check the confirmation and the record
Make sure the page gives a clear submission confirmation. Then look for your test in the form service’s saved entries, if it keeps them. If it does not, inspect the submission or integration logs available to you. The confirmation alone is not proof of email delivery.
Follow a submitted message to its destination
Once you can find the test submission, check the notification settings and the mailbox that should receive it.
Check the recipient and notification rules
Confirm the recipient address is correct, notifications are enabled, and any conditional rules match the test you submitted.
Check the mailbox and its filters
Look in spam and quarantine. Review forwarding rules and check whether the recipient mailbox has room to receive new messages.
Read provider logs carefully
If the sending service exposes delivery logs, distinguish a message accepted for sending from one delivered to the destination. An accepted status by itself does not confirm destination delivery.
Where Rivetune fits
This is an owner-run guide to checking your own form and email setup.
Contact forms are outside Rivetune’s current checks
Rivetune’s homepage describes checks for homepage uptime and status, links found on the homepage, and basic homepage performance. It does not check, monitor, store or repair contact-form submissions or their email delivery.
More from Rivetune
For website availability issues, read the separate outage guide.
Website reliability guide